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Cloud Computing. Areas to Look Out For.

In my earlier post, I gave a short review on the Animoto iPhone app. Animoto is a classic example of why cloud computing works best for them. Animoto was first made available on Facebook in April and within a week, the company had to increase the number of servers with Amazon's Elastic Computer Cloud (EC2) from 50 to 5,000. To a startup company, it is going to be overly capital intensive to invest in so many servers. Besides, It will also be a hasty decision for the company to buy the servers and is also tough for the company to get the servers running up quickly due to the set up and installation required. An opex model where company only pays for what it uses will be a better business model for a start up like Animoto until it establishes its baseline of usage.


There is a recent good article by Computerworld that talks about cloud computing. I will highlight the key points, coupled with my own views. 

1. As illustrated in the Aminoto's case, cloud computing can bring savings to a start up who has yet to establish a usage baseline. Cloud computing also offers scalability and redundancy. One point to note is that it's easier to scale up but the company using cloud services need to be more careful when scaling back as there can be some residual processing resident in the servers that are being switched off and this may cause disruption to the service. The company needs to do the proper clean up first before scaling back. 

2. Cloud computing providers need to create different types of pricing models so that it can cater to different needs. For example, the article suggests that for data that has not been accessed in more than 6 months, the provider can move to a slower form of media and charge a lower price for it. The view is that it's not economical to store data in the cloud over a long period of time. Shop around and choose one that best meets the needs but not sacrificing future scalability (we all think big right?!) Check if the company provides detailed billing or audit report for verification, if the need arises. 

3. Cloud computing is becoming popular but the performance may not be uniform across various geographies. Getting SLGs from cloud computing provider is important. In my view, it is also equally important to understand the experience of the cloud computing providers. What is their expertise and their main clientele base? What is the customer base's geographical composition? What is the scalability and redundancy plans and where are their data centres. Another important note is to understand their bandwidth upgrade policies. 

4. Have back up servers for the mission-critical applications in the event of a service disruption. The idea is not to have your business totally disrupted if there is a complete outage of the cloud. If you can't afford the servers, perhaps you should diversify your requirements across multiple vendors. 

5. If you are subscribing to an application provider that is running the application on a cloud, find out whether it is a native 'cloud' application or it is a thick client app that is made to fit into the cloud. If it is the latter, understand what are the restrictions between a 'cloud' app and a thick client version.

Courtesy of Computerworld, the chart below also shows you the potential of IT cloud services are likely to be in the area of collaborative apps, IT Management apps and Personal / Biz Apps. THe survey participants characterised current an future usage - on a scale from 1 (none) to 5 (widespread) - of a variety of IT cloud services within their organization. The chart shows the percentage of respondents toward the higher end (4 or 5) of the usage scale now and / or who will be there in 3 years. 

Just in case you are wondering what is cloud computing or what is cloud computing isn't. Computerworld article lists down 4 different styles of cloud computing offerings:

- Software as a Service (SaaS): special-purpose software made available by a third party over the internet with usage-based pricing model e.g. Salesforce.com, Zoho (my own personal view is that SaaS is not cloud computing but rather a form of cloud service).

- Platform as a Service (PaaS): An integrated software environment for whcih systems administrators and developers can build, test and deploy custom applications. E.g. Google Apps Engine

- Infrastructure as a Service (IAAS): A service that providers the core computing resources and network fabric for the cloud deployment e.g. Amazon's Elastic Compute Cloud

- Core Cloud Services - standalone components built on cloud platforms that can be woven into cloud applications, such as billing systems management and storage e.g. Microsoft BizTalk, Right Scale. 

Here's another article that tells you what cloud computing isn't. 
http://blogs.computerworld.com/what_cloud_computing_isnt



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IT players vs Telecoms Players in the SaaS (software as a service) World. What're their business models?

 

I am not sure how many SaaS aggregators / platform providers today are ready for the ICT world where telecom services and technologies converge.  

 

On the IT world, traditional software players such as Microsoft is also now taking a serious review of their web strategy (http://www.wired.com/techbiz/people/magazine/16-12/ff_ozzie). Microsoft however believes that in the Web2.0 world, the winning formula is software+services where a client software will be combined with cloud services. There are also purist web-based providers such as Zoho (www.zoho.com) or Google (www.google.com). However, even then, we can't deny the importance of having access to your data or documents even when internet is not available. That's why Google provided Google Gears to allow off-line access. Just like we have seen in the mobile world where the game is no longer just about the phone hardware, but also the applications. We have seen increasingly web-based applications providers developing their own marketplace. 

 

Broadsoft, a leading VoIP platform provider, has launched its own marketplace of applications (http://marketplace.broadsoft.com/). Salesforce.com for example has a marketplace called AppExchange ( http://www.salesforce.com/appexchange/ ) that allows salesforce.com users to find and test drive and subscribe to third party applications that can be integrated into salesforce.com application. The benefit to a Salesforce.com customer is that he can enjoy a single sign-on (meaning using the same set of username and password for salesforce.com application, he can run access the other third party apps onboarded onto the AppExchange). System Integrators such as NEC also has its own SaaS solutions (http://www.applicationsnet.com/Solutions/SoftwareNet/FeaturedApplications__65.aspx). The benefit of a SaaS provider having its own marketplace of third party apps is that the SaaS provider can integrate the third party apps into its own application to offer mashups or data collaboration. 

 

On the telecoms world, we see that telecoms providers are also making an attempt to be a PaaS (Platform-as-a-service) provider, targeting at the SMB segment. Unlike SaaS provider, PaaS provider does not develop the applications. PaaS provider works more like a SaaS aggregator, collaborating with different applications providers to provide the services through a unified platform. 

 

Swisscom (http://labs.swisscom-mobile.ch/welcome.jsf) has a beta labs to offer web-based applications on a beta basis (the last time I checked, they collaborated with Zoho as well. Seems that this did not work out). Telstra has recently announced the launch of T-suite SaaS platform in November. ZDNet.com.au had done some testing and their first impression was that while the platform shows great promise (which probably is a nice way to say that T-suite is not exactly ready yet), there were many bugs that yet to be resolved (and I quote MANY). But then again, since Telstra T-suite is in beta mode, users should not complain (smart move by Telstra) and since it's in beta mode, users should not expect the same level of customer support, if provided. BT is probably more matured in the PaaS space than the other telecoms provider but too bad it seems a little hard to find the online SaaS portal on its website (http://www.productsandservices.bt.com/btbusinessProducts/displayCategory.do?categoryId=BTB-HOSTED-SOFTWARE-I). To give BT the credit, it has done alot more than just be an aggregator of services. BT also offers BT Tradespace, an online business directory and community site primarily for SMBs.  

 

As a PaaS provider, a telco player needs to work with different partners to onboard the service. The value proposition that a telecoms player brings is the single sign-on, single billing, single point of contact (at least for the first level support and the telco providers need to have a back to back arrangement with the various applications providers on the level 2 and 3 support), and an integrated bundle (telecoms + software). In addition, customers do not need to provide credit card details as the payment will be in a post-paid mode that can be included in the existing bills. 

 

Telecoms players have the advantage of knowing their customers as many of them have existing billing relationships with the service provider in one form or another. In addition, telecoms players are able to offer 'mass-customisation' of a bundle service to meet different requirements. For example, for a $200/month package, customer is able to choose his preferred combination in terms of its broadband speed and application that best meets its needs. 

 

SMBs generally have a deeper trust with their telecoms services providers than the smaller, independent web-based vendors. This gives an edge to the telecoms players. But if that's so great, why aren't the telecoms players jumping onto the bandwagon? My take is that they eventually will. We have to realise that telecoms providers have complex billing systems and order management and provisioning systems. Providing the front end (shop front) is probably the least of the challenge compared to integrating PaaS with the exsiting customer database and the order/billing systems sitting at the backend and to know when customers subscribe/terminate or renew/upgrade. The challenge is compounded if you include the traditional telecoms services onto the platform to be offered on-demand basis. To date, no telecoms player has proven the capability to offer traditional telecoms services such as broadband and software as a service on demand basis.

 

Another challenge is the onboarding process. Most of the web-based players are offering the SaaS directly from their website. APIs may be provided but tweaking and adaptation is required to ensure excellent customer experience. For example, a telecoms provider will develop its own e-shop that shows its own catalogue of services and applications. The telecoms provider decides on the end user subscription bundles to be offered to the market. The customer is likely to find it confusing if the apps provider which is onboarded onto the telecoms provider's platform does not mask out its own support helpdesk or subscription packages (which may very likely be in credit card payment mode and may vary from the telecoms provider as the telecoms provider may package it differently or bundled it with its own telecoms services). Beyond the initial onboarding phase, as a PaaS provider, it will help to increase customer stickiness if you are able to facilitate ease of data export/import across multiple applications. However, if the telecoms player manages to crack this part of the equation, it will be a strong contender and my take is that they will win the war in the ICT era.   

 

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More about T-Suite

http://www.telstrabusiness.com/business/portal/online/site/productsservices/tsuiteapplications.52025

T-suite launched in beta mode in early November with hosted versions of Microsoft's Outlook/Exchange (messaging), Dynamics (CRM) and Sharepoint (collaboration tools) McAfee's desktop security, MessageLabs network security products and Telstra's own PC and server back-up products.

ZDNet Australia has done a very good review.

http://www.zdnet.com.au/insight/software/soa/Telstra-s-T-Suite-First-look/0,139023769,3392935500.htm

 

More about NEC Aggregated SaaS Solution-in-a-Box

http://www.applicationsnet.com/Solutions/SoftwareNet/FeaturedApplications__65.aspx

 

Globally organisations are shifting to rent applications, instead of outright purchase. A simple integrated model to purchase, manage and maintain SaaS ISVs (Independent Software Vendors) is essential to manage the ever growing SaaS landscape. The NEC Software Net platform uses an efficient, collaborative, user-centric and context aware Service platform to provide a simple and flexible network based application framework to achieve this. In addition, NEC has licensed leading application solution providers in the on-demand or SaaS space; this means that Software Net end users gain access to multiple best in class software application solutions all through one collaborative portal environment.

 

 

More about Broadsoft Xtended Marketplace

http://marketplace.broadsoft.com/

 

BroadSoft Xtended Marketplace is where you will find the latest Web 2.0 applications integrated with the world's leading voice over IP platform. Explore the Xtended Marketplace to find mashups with popular business solutions and social networking websites.

 

 

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